Today I'm going to be talking about my shopping experience with Sephora NZ. I have never shopped with Sephora before because they don't stock very much in the way of K-Beauty, and the prices for the K-Beauty they have is quite expensive. Recently the NZ store has been in the media due to many lost orders and almost non existent customer services, you can read about it here if you are not based in New Zealand. I placed my order shortly after Black Friday/Cyber Monday.
I find the website easy to shop with, it's quite easy to navigate and is aesthetically pleasing. It was easy to set up an account, find my items, add them to my cart and check out.
Sephora has been open online in New Zealand for a little while now, but I haven't really shopped there before because they don't carry many Korean brands. They do however carry 3CE, but it's pretty expensive. All prices are in NZD.
3CE Glossing Waterful Foundation = $56
3CE Glossing Waterful Foundation - $21.77 + Shipping -$4.65 = $26.42
3CE Glossing Waterful Foundation - $33.26 + Shipping - $5.74 = $39.00
Shipping and Packaging
Final ThoughtsAlthough I ended up with my product, my order could have been one of the many that ended up being cancelled because of "warehouse issues". Sephora's customer service to me was non existent since they didn't bother to reply to me, and their prices much higher than other stores that sell K-Beauty. This is important to me as I mostly use Korean and Japanese cosmetics and skincare, though the prices for western beauty are decent. I'm not sure if I would shop with Sephora NZ again, I certainly wouldn't shop with them during Black Friday.